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Frequently Asked Questions FAQ

Are my personal and credit card details safe?

All details collected through the placement of an order on this website, such as credit card information, name, address, telephone number, email address etc are used purely for the processing of the order.

All information is protected by our sophisticated security systems and secure servers to provide maximum security from unauthorised access.
All information collected is encrypted using the latest 128 encryption technology so that it can not be read when traveling over the internet.

How is my order shipped/delivered?

All orders placed within Australia are delivered using a courier service. Delivery time is approx. 7-21 working days for major metropolitan centres and possibly a little longer for regional areas. 

Do I recieve a receipt for my order?

Once your order has been processed you will need to print the confirmation page as your receipt. You will receive by email, a confirmation that we have received your order and it is now being processed. On the confirmation page you will be given a unique order number which can be used to track the progress of your order, and can be accessed by clicking 'Order Tracking' at the top of the 'Home' page.

What are the taxes and charges?

At present a GST tax of 10% is applied for orders placed in Australia. All prices are in Australian dollars(AUD) with no further charges being applied other than postage and handling.